Organizations

An organization sits above communities. It's the right structure when one institution, company, or program runs several communities and wants shared administration and a shared credit pool.

What an organization gives you

A community belongs to an organization when the organization pays for it, either because it was created for the organization or because it was linked to it later (see Managing an organization).

• Shared admins — an owner or admin of the organization who holds a seat is automatically an admin of every community the organization pays for, with no per-community role needed: sending invitations, removing members, merging duplicate profiles, transferring profiles to another community and importing or re-syncing event guests from Luma, Eventbrite or HelloAsso all work from the organization role. Linking the community to an organization or unlinking it is the exception: it needs you to be an admin or owner of the community yourself (see Managing an organization). If you are already a member, Make Admin on your own row gives you that role, and if you are not, ask one of the community's admins to invite you as an admin.
• Shared billing — those communities draw on the organization's credit balance and plan, managed from Settings → Billing with the organization selected. A new community can be billed to the organization from the start: when an owner or admin of the organization creates one, the wizard asks Who is this community for? (see Create & configure).
• Ownership — a community's owner is whoever pays for it, so the organization's owner owns every community the organization pays for. Anyone else who creates one for the organization is made an admin of it. When the organization's owner is not a member of a community, they still own it through the organization, and they become its listed owner when they join. Such a community has no Transfer Ownership action in its roster: to give it an owner of its own, unlink it from the organization. Transferring the organization itself (Transfer ownership on the Members tab) hands every community it pays for to the new owner, and the previous owner stays on as an admin of each one they are a member of.
• Deletion rights — of the organization's managers, only its owner can archive or unarchive a community the organization pays for, and delete it once it is archived. Platform admins can too.

Managing an organization

Create one at Settings → Organizations (or /organization/new). An organization page has three tabs:

• General — name and settings (managers only; members see that they belong to it).
• Members — managers only for the actions: the invite control and the pending-invitations list are rendered only for an owner or admin, so a plain Member sees the roster and nothing to act on. Roles are Owner, Admin, and Member; invitations default to Member, and managers can promote a member to admin or demote an admin back. Only owners and admins who hold a seat get the shared community admin rights described above.
• Communities — again managers only for the action: a plain Member sees the linked communities but no link button. As a manager you can link an existing community you directly own or administer to the organization. Being an admin only through another organization is not enough here: linking moves the community's billing ownership, so it asks for a direct role on the community itself. A community that already belongs to another organization is offered only if you are an owner or admin of that organization too, since linking it here takes it out of there. Linking moves ownership with the billing: the organization's owner becomes the community's owner, and its current owner, if that is someone else, stays on as an admin. Linking is refused while the organization has no plan or free trial, or when its plan has no room for one more community. Unlinking (confirmed with Unlink and take billing back) hands the community's billing, and with it its ownership, to you, whoever paid for it before. The organization's owner, if that is not you, stays on as an admin if they are a member, and the organization's other managers lose the admin rights they had through the organization. Unlinking is offered only to a manager of this organization who also directly administers the community, and is refused while you have no plan or free trial of your own, or when your plan has no room for one more community. Both are also refused while a launch pack for the community is being paid for, or, if the community holds launch credits, while an enrichment run on it has not settled: wait for the checkout to end or the run to settle, then try again. Launch credits do not follow a community between a person and an organization: linking a community you paid for personally, or unlinking one, leaves the ones it holds with the former payer, where they pay for nothing unless the community comes back before they expire (see Launch offer). Either change of who pays pauses the delegation rules a person funded on that community from their own credits. While the organization pays, those rules cover nobody; once an unlink hands the billing back, its new payer can resume a rule they funded there before (see Billing). Joining an organization does not by itself let a Member into its communities, so each community you directly own or administer carries Invite members, whatever your organization role: it sends every other member of the organization the usual invitation to that community, which they accept from their messages. Anyone already in the community or already invited is skipped, so you can run it again after new people join the organization.

Owners and admins also get a Billing button in the header, which opens the organization's billing.

Any member other than the owner who holds a seat can leave with Leave in the header, then Leave organization: you lose access to the organization and to the communities you manage through it, and your seat is freed. A member without a seat does not see this page and leaves from Settings → Organizations instead (see Seats). The owner has to transfer ownership first.

Seats

An Organization plan includes a number of seats. During a free trial, or without a plan that counts seats, nobody can be unseated, but a member who lost their seat under an earlier plan has none until an admin gives it back. On the Members tab, a member without a seat is marked No seat: their role gives no access until a seat is assigned, so they cannot draw on the organization's credits through standing funding or choose it as the wallet that pays for them, or use the shared admin rights, and they no longer see the organization's page. A delegation rule of the organization still covers them wherever it applies. Settings → Organizations lists the organizations where you have no seat under Without a seat, each with Leave, then Leave organization to confirm. Admins give, remove and move seats under Spending caps and seats.