Getting started

Who can sign in

JOGL Network is invitation-based by default. You can sign in if a community has invited you at your own address — a community invitation, or a profile an admin explicitly made claimable by inviting you. An import is not enough on its own, an event's guest list included: it creates an internal record under a placeholder address, which an admin still has to turn into a claimable profile by inviting you. A personal invite link that a member or an admin sent you lets you in too, and can create your account if you don't have one yet (see Invite links). So can an invitation from the JOGL team that comes with a plan already active on your account: its email's button opens a page naming who sent it and the plan, then the sign-in. Otherwise, unless self-serve sign-up has been opened, an address the platform doesn't know is refused. With an email code you're told that no account uses that address and that JOGL is open by invitation for now, with a Join the waiting list link; with Google or Microsoft you see Account Not Found. Ask the community that invited you which email they used, or email support@jogl.io.

Signing in

JOGL Network uses passwordless sign-in — there is no password to remember. Go to my.jogl.network/auth and choose one of:

• Email code — enter your email address and tap Send me a code. You'll receive a 6-digit code by email; enter it to sign in.
• Google — sign in with your Google account.
• Microsoft — sign in with a personal Microsoft account (Outlook, Hotmail, Live) or a work or school account.

If you used to sign in with GitHub, that button is gone: sign in with an email code sent to the same address your GitHub account used, and you reach the same JOGL account.

If a community created a profile for you before you joined and made it claimable at your address, signing in with that email claims it automatically — the community's data about you becomes yours to edit and control. A profile still marked internal sits under a placeholder address instead, so signing in does not find it; ask the community to make it claimable.

Onboarding

If you arrived through a personal invite link, a community's link, a profile a community prepared for you (a claim invitation or an event's guest list) or an invitation that comes with a plan, signing in opens the welcome: a few screens with a step bar along the top (You, Check, Your place, Visibility and Search). Which steps you see depends on how you arrived:

• You builds your profile when there is not enough of one yet: an account an invite link created, or a profile a community prepared that holds too little to show (no bio or no LinkedIn profile, for instance). It opens Setting up your profile, three short steps (You, Work and LinkedIn); Work asks for your organization as well as your occupation.
• Check shows your profile and asks Is this you?, then A few things to check when something needs your answer.
• Your place depends on the way in. Through a member's personal invite link, which brings you to JOGL rather than into a community, it asks What do you want to do with JOGL? (bringing your personal network, running your organization or network, or running an event). For an organization or an event it then asks Who is the plan for? (Just me or My organization); for your personal network, or Just me, it asks whether to continue with the free trial or choose a plan. Through a community's link, it names the community and who sent you the link, and you join, or ask to join where its admins approve members. A claimed profile shows the community that prepared it, which you are already in. An event guest answers the event's goal questions while its networking is open. An invitation with a plan shows the plan already active and asks what you want to start with: bringing your personal network, running an organization or network, or running an event.
• Visibility lets you choose who sees your profile and your contact details.
• Search runs a first search in your community and opens its chat with the search running. It appears only when the community has other members with a description to search; otherwise the welcome ends at Visibility. An event guest lands on the event's page instead, someone who asked to join lands on the search page while the request waits, and a personal invite link or an invitation with a plan ends on the path you chose at Your place.

Finish later takes you into the app without finishing. Setup counts as finished only once you reach the end, so the welcome picks up again the next time you sign in.

Other accounts go through a short, skippable tour in five steps the first time they sign in:

1. Welcome — review your profile.
2. Review your profile — a short interview that fills in gaps. How many questions you get depends on what is already known about you: it confirms your identity, then asks about your contact details, your LinkedIn URL and any publications that look like yours, skipping whichever of those do not apply. When no OpenAlex author record was matched to you, it asks instead whether you have ever published academic or scientific work, so that a namesake's papers stay off your profile, unless your profile already shows that you publish (papers, an ORCID, a research role or a doctorate, for instance) and JOGL Network already looks for the publications of profiles like yours. It asks again if you answered no before, but not once you have answered yes. Correcting an answer adds a follow-up. It stops after at most eight turns either way, except that the question about publishing is still asked if it has not come up by then, and you can skip it. If you built your profile in Setting up your profile within the last day, this step says Your profile is ready instead, and the interview runs only if you choose Review it anyway.
3. Meet your assistant — pick a first question to run as a search, or skip this step.
4. Your privacy — choose whether your profile is public, and who can see each contact detail. Your sign-in email is listed too: it is not shown on your profile until you choose who can see it.
5. Stay Connected — enable push notifications, and choose whether to get emails about messages and requests (you can change both later in Settings).

Finish later leaves the tour without finishing it. If you leave part-way, by that button or by closing the page, the tour picks up at the step you were on the next time you open it on the same device.

You can rerun the tour at any time from the profile menu (About JOGL → Take the tour again).

If you signed in by opening a link, such as a community's join page, the tour sends you on to that page when you finish it or choose Finish later. Picking a first question is then optional and none is run; you can ask one from search later.

Once your setup is finished, you also get a personal network, a private community only you can see (see Contacts), and on your next visit Jojo opens a short welcome tour over your search page (see Jojo).

The main areas

After signing in you land on Chats, the search home. The left sidebar carries:

The header shows the community scope picker (All my network or one community) and a Messages button with your unread count. The profile menu at the bottom of the sidebar shows your name and your plan. It opens on your name (View your profile), then your credit balance and plan (which open Billing), Invite people, Settings, Appearance (Light, Dark, or the same as your device), Language (English or French), Help and feedback (Ask Jojo for help, this documentation and Send feedback; see Getting help), About JOGL (the JOGL Network website, the FAQ, the legal pages, Cookie preferences and the tour), Get the app when the app can be installed, and Sign out.

On a phone the sidebar is a menu: open it with the menu button or by swiping right on the page, and close it by swiping left or tapping the page beside it. Your community sits at its top (tap it to switch), and New search and your photo sit at its bottom. Your photo opens the same profile menu as on a larger screen, with the same entries; Language, Help and feedback and About JOGL open inside it, with a back button. Settings there opens the list of settings sections.

Settings at a glance

Getting help

The quickest help is the support assistant. Open the profile menu (your photo, on a phone) and choose Help and feedback → Ask Jojo for help. On a computer it opens as a window in the bottom-right corner, so you can follow its steps in the app beside it; on a phone it fills the screen. Its home, How can we help?, offers Send us a message (a question for the assistant), a few Questions about this page for the screen you are on, Browse the guides (this documentation) and Report a problem or suggest an idea. The conversation stays there while you move around the app, until you reload the page or sign out.

The assistant answers from this documentation and a short summary of your account, in a sentence or a few steps, and links the guide pages it used. It is an AI and can be wrong. It cannot change a setting or do anything on your account (it tells you where to do it), and it does not search for people or answer questions about other members: use Search for that. Refunds, payment disputes, contracts and legal questions are left to the team.

It is free: questions use no credits. You can ask up to 20 questions an hour and 50 in 24 hours.

Reaching a person. Under an answer that links no guide, or one you gave a thumbs down, Send this to the team opens the feedback form with your conversation attached: say what you were trying to do and send it. You can also write to the team at any time with Help and feedback → Send feedback or Report a problem or suggest an idea, or email support@jogl.io.

Privacy. With each question the assistant receives your question and the earlier ones in the conversation, the page you are on, the last error message the app showed you if it was in the last few minutes, and a summary of your account: your communities, your role in each and who pays for them, the plan, trial end date and credit balance of your own account and of the organizations you run, and whether your account is still limited in contacting people outside your communities. It does not read your profile, your messages or your notes. Your questions and its answers are kept for 90 days; the JOGL team can read them to improve the help, they are included in your data export, and they are deleted with your account. If you chose Europe (EU) for AI data processing, or a community you belong to, manage or are viewing requires it, the answer is produced in the EU. See Privacy & GDPR.

First things to do

1. Complete your profile. A richer profile makes you easier to find and improves your matches. See Your profile.
2. Install the app. Add JOGL Network to your phone's home screen for a faster, app-like experience. See Install the app.
3. Set your privacy preferences. Decide whether your profile is public and who can message you. See Privacy & GDPR.