Privacy & GDPR

JOGL Network gives you direct control over your data. Everything below is available in Settings.

Profile visibility (Settings → Account)

• Public profile — a switch. When it's off, only members of your communities and your connections can see your profile. An account that isn't verified yet can't turn it on; the switch says so.
• Show me in my own search results — on unless you turn it off. When it's off, you are left out of your own searches, though a search that names you still finds you; other members still find you.
• Let shared networks find me — on unless you turn it off. When it's off, people searching a network a connection shares with them no longer find you there, unless they can already see you. See Network sharing.
• Per-contact visibility — each contact/social item can be public, connections-only, shared with your communities and connections, limited to specific communities, or private (set on your profile). An item can be public only while your profile is.
• Who can message you and who can send you connection requests — in Settings → Privacy, which also lists the people you've blocked.
• Community info — a community's admins choose who sees your answers to its own fields: admins only, admins and you, or all its members. Shared answers appear under Community info on your profile, and answers to a field set to admins and you carry a lock. A sensitive field, such as one about health or religion, is never shown to other members, even when it is set to all its members: depending on its setting, only the community's admins and you see it.

Archiving your profile (Settings → Account)

You can archive your profile, which hides it from search results. While it is archived, members get no Message button for you and can't pick you in New message, though a connection who shares a project with you still opens a conversation with the invitation, and notices from Jojo still reach you. Your data is preserved, and Restore profile in the same place undoes it. Archiving is also the required first step before deleting your account.

AI data processing location (Settings → Data)

The AI data processing preference offers Global and Europe (EU). It applies to your own AI flows — global search, self-enrichment, and interviews on your profile. Your preference can only add EU processing, never remove it: where a community also requires EU, the stricter of the two wins. Which community counts depends on the flow — a self-enrichment run takes the one it runs in, a profile interview is attached to no community at all, and only a search across all your communities looks at every community you belong to. So belonging to one EU community does not put every flow on the EU lane. The preference also covers embeddings, the index behind search: with Europe (EU), your searches and the main embedding of your profile are made in the EU. The embedding each community keeps of your profile for its own search follows that community's setting.

Data residency does not cover web research and look-ups, which use external services that may process your data outside the EU. When your profile is enriched, JOGL looks you up on the web, on LinkedIn and in other sources such as publication and patent databases to complete it, and when a search names a person, a company, a link or a topic, JOGL may look it up on the web. These services include Perplexity (web research), Tavily (LinkedIn and organization look-ups), Apify (LinkedIn data), OpenAlex and Semantic Scholar (publications), SerpApi (Google Patents) and Google Maps, which places locations on the map. Some personal features, such as message suggestions, fall back to global processing when your setting cannot be read. See your community's settings and your DPA for specifics.

Exporting your data (Settings → Data)

Export your data → Download data produces a JSON file of your data (a GDPR Article 15/20 export), including your profile, settings, private notes, extracted facts, and preferences, your interview records, the members you blocked or reported, the record of how and when you dealt with each contact you imported, and what Jojo, the guide on your search page, remembers of your visits, with your Jojo settings, and your questions to the support assistant and its answers from the last 90 days. It also includes your network shares and both tabs of your network sharing activity (who searched your network, and the networks you searched; never what was searched). The file is named jogl-data-export-<date>.json.

Deleting your interview records (Settings → Data)

Delete my interview records → Delete records deletes your conversations with the AI interviewer: your answers, its questions and what it drafted from them. What the interviews already saved to your profile stays, and you can edit it there. An interview in progress ends. JOGL keeps the record that an interview was finished or stopped, and whether you asked it to find your LinkedIn profile during onboarding. This cannot be undone.

The support assistant (Help and feedback → Ask Jojo for help)

With each question you ask the support assistant, it receives your question and the earlier ones in the same conversation, the page you are on, the last error message the app showed you if it was in the last few minutes, and a summary of your account read at that moment: your communities, your role in each, their visibility and who pays for them, the plan, trial end date and credit balance of your own account and of the organizations you own or administer, and whether your account is still limited in contacting people outside your communities. It does not read your profile, your messages, your notes or your contacts, and the account summary is not stored. Your questions and its answers (with the page you asked from and any rating you gave) are kept for 90 days and then deleted, and at once if you delete your account. You can read them in your data export, and the JOGL team can read them to see where the documentation falls short. Answers are produced by a Google Gemini model. If you chose Europe (EU) for AI data processing, or a community you belong to, manage or are viewing requires it, the question is processed in the EU. When you use Send this to the team, the conversation is added to your feedback and kept like other feedback.

Contacts in your personal network (Settings → Contacts)

You can bring the people you already know into your personal network, a private community only you can see: from Settings → Contacts (Bring my LinkedIn network from your LinkedIn connections export, Bring my phone contacts from a .vcf file), or through your own AI assistant connected to JOGL, which can also add the people you deal with by email, calendar or chat.

• Only you see them. Nobody in your personal network is invited, emailed or told they were added, and the network cannot be made public, shared, or joined by anyone else.
• Only the contact details reach JOGL. A file you pick is read in your browser, so the file itself never reaches JOGL: for each person JOGL receives only their name, email addresses, one phone number, a LinkedIn URL, employer, title and city (and, from LinkedIn, the day you connected). A phone contact's photo, notes, birthday and street address stay on your device.
• No message content. From your mailbox, calendar or chats, JOGL keeps only the dates and the number of your messages and meetings with each person, never what anyone wrote.
• People already on JOGL whom you can reach are not copied into your network; only your own record of your dealings with them is kept, and only you can read it.
• Someone who asked JOGL to erase them is skipped. If you don't want other members to record their dealings with you, write to privacy@jogl.io: what members recorded of their dealings with you is then removed, and future imports skip you.

Deleting your account (Settings → Account)

Account deletion is a deliberate, two-step action:

1. Archive profile first (this hides it from search).
2. Delete account, confirmed by typing DELETE.

Delete account erases your profile and photo, your community memberships, your search and assistant history and the teams you saved, your contact details, your connections and pending requests, your private notes, your messaging, notification and connection-request settings, your Jojo settings and what Jojo remembers of your visits (a browser you used keeps its own copy until you clear its site data), the devices registered for push, your interview transcripts and your booking data (your bookable slots, your event booking opt-ins, your meeting settings and any connected calendar), and ends your sign-in on every device: no device can renew it, though one already signed in can keep working until its current sign-in expires, an hour by default. What it writes in that time to the data listed above is refused or erased as well; anything else it sends, such as feedback, is kept like the items below.

It also erases your personal network: the people you imported into it from your mailbox, calendar, phone, chats or LinkedIn, with everything imported about them. That runs in the background after the deletion, within ten minutes for most networks; one of several thousand people takes about ten minutes per thousand.

It also deletes your network shares and every network sharing activity entry that names you, so those entries leave the other person's Activity too.

Some of it stays, for someone else or for the record. The main things:

• Messages you sent stay with the people you wrote to, shown as from a Deleted member. Files you attached and your reactions are deleted, and nobody can write to you in those conversations again.
• Meetings at an event stay in the other attendee's history with your own text removed; pending requests and upcoming meetings are cancelled. Your attendance at the event stays on its list.
• Your sign-in account and email address, your billing records (with the text of your searches removed) and your acceptances of the Terms are kept.
• Your projects are kept with the profiles saved in them, but not the searches and teams filed in them, which go with the rest of your history. Documents or events you added to a community are kept too.
• A search you ran through the API or an MCP app that has not finished when you delete is cleared soon after it finishes, by the clean-up that runs every ten minutes for at least two hours after a deletion. One that finishes after that clean-up stops, or never finishes, keeps its question and any results until it expires and is purged. A finished one is cleared with the rest of your history. A search an organization paid for is still yours and is cleared the same way; an organization's own API key cannot start a search.
• Your organization memberships and invitations, community invitations that name you, and any feedback or "not me" reports you filed are not removed.
• If a community admin removed you from their community earlier, the internal copy of your profile that removal made stays with that community.

What is erased cannot be brought back, so export your data first if you want a copy. To have your sign-in account removed as well, email privacy@jogl.io. Even then, a copy of your billing records (your billing account, plans, payments and credit history) is kept after the account is gone.

Cookies

Review and change your cookie preferences at any time from the profile menu (About JOGL → Cookie preferences; on a phone, tap your photo at the bottom of the menu to open it), or from the sign-in screen.